Shipping policy

At Selecteria, we're committed to getting your order to you as quickly and reliably as possible. Please review our shipping policy below for details on processing times, delivery estimates, charges, and order tracking.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation or order placement (for Cash on Delivery orders). Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may take an additional day or two we'll notify you by email or phone if there's a significant delay.

Shipping Rates & Delivery Times

We currently ship across Pakistan. Estimated delivery times are as follows:

  • Major cities (Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, etc.): 2–4 business days
  • Other cities and remote areas: 4–7 business days

Shipping charges are calculated at checkout based on your location and order value:

  • Free shipping on all orders over PKR 3,000
  • Orders below PKR 3,000: a flat shipping fee of 200 applies

Delivery times are estimates and may vary due to courier delays, weather conditions, or circumstances beyond our control.

Order Tracking

Once your order has shipped, you'll receive a confirmation with a tracking number via [email/SMS/WhatsApp]. You can also track your order status anytime using the "Track Order" page on our website.

Cash on Delivery (COD)

We offer Cash on Delivery across Pakistan. Please have the exact amount ready for our courier partner upon delivery. Orders placed via COD are subject to the same processing and delivery timelines listed above.

Delayed or Missing Orders

If your order hasn't arrived within the estimated delivery window, please contact us at [support email/phone number] with your order number, and we'll investigate with our courier partner right away.

Incorrect Shipping Information

Please double-check your shipping address at checkout. Selecteria is not responsible for orders delayed or misdelivered due to incorrect or incomplete address information provided by the customer. If you notice an error after placing your order, contact us immediately at [support email] so we can attempt to correct it before dispatch.

Damaged or Lost Packages

If your order arrives damaged, please contact us within [48 hours] of delivery with photos of the damaged item and packaging, and we'll arrange a replacement or refund in line with our Return Policy. If a package is lost in transit, we will work with our courier partner to locate it or send a replacement.

Contact Us

If you have any questions about your shipment or this policy, reach out to us at:

Email: zorvellas@gmail.com
Phone/WhatsApp: +92 309 9626523