FAQs

Orders & Payment

How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. Fill in your shipping details and choose your preferred payment method to complete your order.

What payment methods do you accept?
We accept Cash on Delivery (COD), as well as [debit/credit card, EasyPaisa, JazzCash — list whichever you actually support]. All online payments are processed securely.

Is Cash on Delivery available everywhere?
Yes, we offer COD across Pakistan. Please have the exact amount ready for our courier upon delivery.

Can I change or cancel my order after placing it?
If your order hasn't been shipped yet, contact us as soon as possible at +92 309 9626523 and we'll do our best to update or cancel it. Once an order has shipped, it cannot be cancelled or modified.

Shipping & Delivery

How long does delivery take?
Major cities: 2–4 business days. Other cities and remote areas: 4–7 business days. See our full Shipping Policy for details.

Do you offer free shipping?
Yes — all orders over PKR 3,000 qualify for free shipping. Orders below that are charged a flat shipping fee at checkout.

How can I track my order?
Once your order ships, you'll receive a tracking number via +92 309 9626523. You can also check your order status anytime on our "Track Order" page.

What if my order is delayed or hasn't arrived?
Contact us at +92 309 9626523 with your order number, and we'll follow up with our courier partner right away.

Returns & Refunds

What is your return policy?
We offer a 7-day hassle-free return policy from the date of delivery, as long as the item is unused and in its original packaging. See our full Return Policy for details.

How do I request a return or exchange?
Email us at [support email] with your order number and reason for return, and we'll walk you through the next steps.

When will I get my refund?
Once we receive and inspect your returned item, refunds are processed within [5–7 business days] to your original payment method, or as store credit if preferred.

Products

Are your products genuine/authentic?
Yes, all products sold on Selecteria are sourced and quality-checked to meet the descriptions listed on our product pages. [Adjust this if you're reselling branded items — be careful not to claim "authentic" status for items that aren't officially licensed, as that can create legal risk.]

What if I receive a damaged or wrong item?
Contact us within 48 hours of delivery with photos of the item and packaging, and we'll arrange a replacement or refund.

Do you offer a warranty on electronics?
[State your actual policy here — e.g. "Electronics come with a X-day seller warranty covering manufacturing defects" or "No warranty is offered on electronic items" — be accurate, since this affects customer trust and disputes.]

Account & Support

Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders and view your order history more easily.

How can I contact customer support?
Email: zorvellas@gmail.com
Phone/WhatsApp:+92 309 9626523